Support

Something not working?

Email dylan@dodson-development.com and you reach the people who actually work on the app. First response target is 1 business day on business days.

What to include

The more of this you send first time, the faster it gets fixed.

Your store domain.
Which app, and which screen you were on.
What you expected to happen, and what happened instead.
An order number, SKU or reference we can look at.
A screenshot, or the file the app produced.

Common questions

Will you look inside my store to debug something?

Not without asking you first. If we need collaborator access we will explain why, and tell you when we are finished so you can revoke it.

What happens when I hit a plan limit?

You get prompted to upgrade. Work already in progress is never blocked, and nothing you have created is deleted.

How do I cancel?

Uninstall from your Shopify admin and billing stops in line with Shopify’s cycle. If you want your data exported before you go, ask and we will help.

What happens to my data after I uninstall?

Store data is deleted or anonymised within 90 days, other than records we must keep for legal or accounting reasons. The detail is in the privacy policy for each app.

Can I ask for a feature?

Yes. We read every request and log it. We will be straight with you about whether it is likely to get built rather than leaving you waiting on a maybe.